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Motoro Customer Terms and Conditions

Last updated: 21 August 2026

1. About these terms

These terms and conditions apply when you access or use the Motoro website, mobile application or customer services.

Motoro is operated by:

The Smart Motor Group Ltd trading as Motoro Unit 3 Queensberry Centre 150 London Road Copford Essex CO6 1BQ United Kingdom

Email: hello@motoro-app.com Telephone: 01206 487055

In these terms, "Motoro", "we", "us" and "our" mean The Smart Motor Group Ltd trading as Motoro.

"You" and "your" mean the private individual using Motoro.

These terms apply to customers only. Motor dealers and other businesses using Motoro are subject to separate dealer terms.

2. Accepting these terms

By creating an account, purchasing credits or a subscription, requesting a vehicle check, submitting a vehicle for sale or otherwise using Motoro, you agree to these terms.

You should read these terms before using Motoro. If you do not agree to them, you must not use our services.

You must be at least 18 years old and legally capable of entering into a contract to use Motoro.

3. What Motoro provides

Motoro provides digital vehicle-related services that may include:

  • Vehicle specification and option information
  • Vehicle identity and history checks
  • MOT history and vehicle data
  • Valuation estimates
  • Vehicle-condition recording
  • The ability to upload vehicle photographs and information
  • Tools for buyers to assess a vehicle
  • Tools for owners to submit a vehicle to participating dealers
  • Dealer offers and vehicle-sale communications
  • Saved vehicles and account features
  • Credits and subscription services

The exact services and features available may depend on your account type, device, location, credit balance or subscription.

4. Your Motoro account

You must provide accurate, current and complete information when creating and using your account.

You are responsible for:

  • Keeping your login details secure
  • Activity conducted through your account
  • Ensuring your contact information remains current
  • Contacting us promptly if you believe someone has accessed your account without permission

You must not allow another person to use your account in a way that breaches these terms.

We may require you to verify your identity, email address, telephone number or ownership of a vehicle.

You may close your account through any account-deletion feature provided within Motoro or by contacting us.

5. Vehicle information and checks

Vehicle information displayed by Motoro may be obtained from third-party data providers, public records, government bodies and information supplied by users.

A vehicle check may include information relating to:

  • Vehicle identity and specification
  • Factory equipment and options
  • MOT history
  • Tax status
  • Mileage records
  • Finance or insurance indicators
  • Theft or write-off records
  • Valuation estimates
  • Other vehicle-history information

The contents of individual checks may vary according to the vehicle and the information available from our providers.

Information supplied by third parties can sometimes be incomplete, delayed, inconsistent or incorrect. Motoro does not create or independently verify every item contained in a vehicle report.

A Motoro vehicle check should form only part of your assessment of a vehicle. Before buying a vehicle, you should also:

  • Inspect the vehicle
  • Check the vehicle identification number
  • Review its original documents
  • Verify the identity and authority of the seller
  • Confirm the vehicle's mileage and condition
  • Arrange an independent mechanical inspection where appropriate
  • Obtain professional advice if you are uncertain

A clear vehicle check does not guarantee that a vehicle is free from faults, damage, finance, theft markers, title problems or other adverse history.

Nothing in these terms limits your statutory rights where we fail to provide our digital services with reasonable care and skill or where paid digital content is not of satisfactory quality, fit for purpose or as described.

6. Vehicle valuations

Any valuation displayed by Motoro is an estimate, not a guaranteed sale price or formal offer to purchase the vehicle.

Valuations may be based on factors such as:

  • Vehicle make, model, age and specification
  • Recorded and submitted mileage
  • Market information
  • Vehicle condition
  • Previous ownership or use
  • Demand and regional market conditions
  • Information provided by third-party valuation services

A dealer may value a vehicle differently after inspecting it or receiving further information.

Motoro does not guarantee that a vehicle can be sold for the displayed valuation or that a dealer will make an offer.

7. Credits

Some Motoro features require credits.

The number of credits required will be shown before you confirm a charge. Prices displayed at checkout include VAT where applicable.

Credits:

  • Can only be used for eligible Motoro services
  • Have no cash value
  • Cannot be transferred between accounts unless we expressly allow it
  • Cannot be exchanged for cash
  • Are deducted when the relevant check or service is requested
  • May differ depending on whether they were purchased, awarded or included with a subscription

Purchased credits and promotional or subscription credits may be treated differently. Any special conditions, limits or expiry dates will be displayed when the credits are issued.

You must check the vehicle registration and other submitted details carefully before using a credit. If a report is generated using details entered incorrectly by you, we are not required to restore the credit unless required by law or the error was caused by Motoro.

If a credit is deducted but the requested report is not generated because of a technical failure within Motoro, we will normally restore the credit or provide the report once the problem is resolved.

We may refuse or reverse credit transactions that result from fraud, payment reversal, technical error, abuse or unauthorised activity.

8. Subscriptions

Motoro may offer free and paid subscription plans.

The current price, included features, billing period and any minimum term will be displayed before you subscribe.

Unless stated otherwise, a paid subscription will renew automatically at the end of each billing period until cancelled.

You can cancel through:

  • Your Motoro account, where this option is available
  • The Apple App Store or Google Play Store if you subscribed through that platform
  • The payment provider used for your subscription
  • Motoro customer support where we directly manage the subscription

Cancelling stops future renewals. Unless the law requires otherwise, you will normally continue to have access to the paid features until the end of the billing period already paid for.

Deleting the Motoro application does not automatically cancel an App Store or Google Play subscription.

Credits included with a subscription may be issued at the beginning of each billing period. Any limit on accumulating, carrying forward or using subscription credits will be shown as part of the subscription description.

We may change subscription pricing or features by giving reasonable advance notice. A price change will not normally apply until your next renewal. If you do not agree to a change, you may cancel before it takes effect.

9. Payments through application stores

Purchases made through the Apple App Store or Google Play Store are also subject to the applicable store's payment terms.

The application store may:

  • Process your payment
  • Issue purchase confirmations
  • Manage subscription renewals
  • Handle cancellation requests
  • Determine the method by which a refund is processed

Where the application store controls a payment or refund, you may need to submit your request directly to that store.

Apple and Google are not responsible for vehicle information, dealer offers, transactions or services provided by Motoro.

10. Cancellation rights and refunds

Your cancellation and refund rights depend on what you purchase and how the service has been supplied.

Unused credits

You may have a legal right to cancel an online purchase of unused credits within 14 days of the purchase date.

To cancel, contact us or use the cancellation process provided by the application store through which you purchased the credits.

Using a credit during the cancellation period

When you choose to use a credit and request immediate access to a vehicle check or other digital content, you expressly request that supply begins immediately.

You may be asked to confirm that you understand your statutory right to cancel that part of the purchase may be lost once the digital content has been supplied.

Once a credit has been used and the requested report has been generated, it will not normally be refundable merely because you changed your mind.

This does not affect your rights if the digital content is faulty, materially incomplete, not as described or not supplied.

Subscriptions

You may have a statutory right to cancel a new subscription within 14 days.

If you ask us to activate paid features immediately and then cancel during this period, we may deduct a proportionate amount for services already provided where the law allows us to do so.

Renewal payments may not be refundable simply because you forgot to cancel. However, we will consider refund requests fairly and provide any refund required by law.

Faulty services

If paid digital content or services are faulty, unavailable, not as described or not provided with reasonable care and skill, you may be entitled to repeat performance, repair, replacement, a price reduction or a refund.

Nothing in these terms removes or reduces your statutory consumer rights.

11. Selling a vehicle through Motoro

You may be able to submit your vehicle to participating motor dealers through Motoro.

When submitting a vehicle, you confirm that:

  • You are the legal owner or have the owner's authority to sell it
  • You are legally entitled to enter into the transaction
  • The vehicle details you provide are accurate and complete
  • The mileage stated is accurate to the best of your knowledge
  • You have disclosed known damage, faults and material condition issues
  • You have disclosed outstanding finance or other third-party interests
  • Photographs and videos accurately represent the vehicle
  • You have not deliberately hidden information that could affect its value or a dealer's decision

You must update or withdraw the submission if any important information changes.

You must not submit:

  • A stolen vehicle
  • A vehicle you are not entitled to sell
  • False or misleading information
  • Photographs belonging to another person without permission
  • A vehicle for fraudulent or unlawful purposes

We may remove or suspend any submission that we reasonably believe is inaccurate, unlawful, fraudulent or misleading.

12. Dealer offers

Dealers are responsible for deciding whether to make an offer and the amount offered.

Unless clearly described as guaranteed, dealer offers may be based on the information you submitted and may remain subject to:

  • Physical inspection
  • Identity and ownership checks
  • Verification of mileage and documentation
  • Confirmation of the vehicle's condition
  • Finance-clearance checks
  • Confirmation that the vehicle matches its description

You are free to accept or reject an offer unless you have already entered into a binding agreement.

An estimated valuation is not a dealer offer.

We do not guarantee:

  • That you will receive an offer
  • The number of offers you will receive
  • That the highest offer will remain available
  • That a dealer will purchase the vehicle
  • How quickly a transaction will be completed

You should review the offer details carefully before accepting.

13. Your contract with the dealer

Unless Motoro expressly tells you otherwise, Motoro does not purchase your vehicle.

If you accept an offer, any contract for the purchase and sale of the vehicle is between you and the relevant dealer.

Motoro provides the platform used to introduce the parties and facilitate the transaction. Motoro is not normally:

  • The buyer of the vehicle
  • The seller's agent
  • The dealer's agent
  • Responsible for paying the vehicle purchase price
  • Responsible for inspecting or collecting the vehicle
  • A party to the vehicle sale contract

The dealer is responsible for its own inspection, payment, collection and compliance with applicable law.

You are responsible for reviewing and agreeing any final sale documentation with the dealer.

If a dispute arises between you and a dealer, we may provide reasonable assistance or relevant platform records, but we are not required to decide the dispute or compensate either party for the other party's actions.

This section does not exclude any responsibility Motoro may have under applicable law for its own actions or failures.

14. Completing a vehicle sale

Before handing over a vehicle, you should:

  • Confirm that the dealer's identity matches the accepted offer
  • Ensure cleared payment has been received
  • Remove personal belongings
  • Remove personal information from the vehicle's systems
  • Provide all keys and agreed documents
  • Notify the DVLA of the change of keeper
  • Deal with any personalised registration correctly
  • Cancel or update insurance and vehicle tax arrangements as appropriate
  • Keep a written record of the handover

Motoro is not responsible for losses caused by handing over a vehicle before confirming cleared payment.

15. Acceptable use

You must not:

  • Use Motoro for any illegal or fraudulent purpose
  • Submit false or misleading information
  • Attempt to obtain vehicle reports without paying the required charge
  • Interfere with the operation or security of Motoro
  • Attempt to access another user's account or information
  • Copy, scrape, extract or resell Motoro data on a commercial scale
  • Reverse engineer or attempt to reproduce our software
  • Introduce viruses, malicious code or harmful material
  • Harass dealers, Motoro staff or other users
  • Use automated systems to access Motoro without permission
  • Use vehicle information to stalk, threaten or unlawfully identify another person

We may restrict or suspend access where reasonably necessary to protect Motoro, our users, participating dealers or third parties.

16. Intellectual property

Motoro and its licensors own or have permission to use the intellectual property rights in:

  • The Motoro name and branding
  • The website and application
  • Software, layouts and designs
  • Reports and report formatting
  • Text, graphics and other content
  • Compiled or processed vehicle information

You may use a vehicle report for your own personal assessment or vehicle transaction.

You must not reproduce, publish, sell, license, scrape, redistribute or commercially exploit Motoro content without our written permission, except where the law allows.

You retain ownership of photographs and information you upload. You grant Motoro a non-exclusive, royalty-free licence to store, process, reproduce and share that content to the extent necessary to operate Motoro, provide the requested services and show your vehicle to participating dealers.

17. Third-party services

Motoro relies on third parties for services including:

  • Vehicle data and valuations
  • Hosting and infrastructure
  • Payment processing
  • Login and authentication
  • Maps, communications and notifications
  • Apple and Google application services

We are responsible for providing our services with reasonable care and skill. However, we are not responsible for a third-party service where a problem is outside our reasonable control and we have taken appropriate care in selecting and managing the service.

Links to third-party websites or services are provided for convenience. Their own terms and privacy policies apply when you use them.

18. Service availability and changes

We aim to keep Motoro available and operating correctly, but uninterrupted availability cannot be guaranteed.

We may temporarily restrict access for:

  • Maintenance
  • Security updates
  • Technical problems
  • Supplier outages
  • Legal or regulatory reasons
  • Changes to vehicle-data availability

We may update or change features from time to time. We will not materially reduce a paid service during a period you have already paid for without a valid reason and an appropriate remedy.

19. Suspension and termination

We may suspend or close your account if we reasonably believe that:

  • You have seriously or repeatedly breached these terms
  • Your account is being used fraudulently
  • Your activity creates a security or legal risk
  • You have attempted to misuse credits, payments or vehicle data
  • Continuing to provide the service would breach the law

Where appropriate, we will explain the reason and give you an opportunity to resolve the issue.

You may stop using Motoro and close your account at any time. Account closure does not automatically cancel a subscription managed by Apple, Google or another payment provider.

Rights and obligations arising before account closure will continue where necessary.

20. Our responsibility to you

We do not exclude or limit liability where it would be unlawful to do so. This includes liability for:

  • Death or personal injury caused by our negligence
  • Fraud or fraudulent misrepresentation
  • Breach of your statutory consumer rights
  • Any other liability that cannot legally be excluded

If we breach these terms, we are responsible for loss or damage that was a foreseeable result of our breach or our failure to use reasonable care and skill.

We are not responsible for loss that was not foreseeable when the contract was formed.

Motoro is provided for personal use. We are not responsible for business losses, including loss of profit, revenue, opportunity or goodwill, where you use Motoro for commercial purposes in breach of these customer terms.

We are not responsible for:

  • A dealer failing to complete a vehicle purchase
  • A seller or dealer providing false or inaccurate information
  • The mechanical condition of a vehicle
  • Loss caused by relying solely on a valuation or vehicle check
  • Changes in a vehicle's market value
  • Events outside our reasonable control

Nothing in this section affects your statutory rights.

21. Privacy

Our use of personal information is explained in the Motoro Privacy Policy.

By using Motoro, you acknowledge that your information will be processed as described in that policy, including sharing relevant vehicle information with participating dealers when you submit a vehicle for sale.

22. Changes to these terms

We may update these terms to reflect changes in:

  • Our services or features
  • Technology or suppliers
  • Payment arrangements
  • Applicable law or regulation
  • Security requirements

The latest version will be available through Motoro.

If a change materially affects a paid subscription or your rights, we will provide reasonable notice where required. Changes will not retrospectively remove rights that you have already acquired.

23. Transferring these terms

We may transfer our rights and obligations under these terms to another organisation, for example as part of a business sale or restructuring.

We will ensure that any transfer does not reduce your rights under these terms. Where required, we will notify you before the transfer takes effect.

You may only transfer your rights under these terms to another person with our written agreement.

24. General legal terms

If any part of these terms is found to be invalid or unenforceable, the remaining terms will continue to apply.

If we delay enforcing a term, this does not mean we have waived our right to enforce it later.

These terms are between you and Motoro. No other person has a right to enforce them, except where the law expressly provides otherwise.

25. Governing law and courts

These terms are governed by the laws of England and Wales.

If you live in England or Wales, the courts of England and Wales will have jurisdiction.

If you live in Scotland, you may bring proceedings in Scotland or England and Wales.

If you live in Northern Ireland, you may bring proceedings in Northern Ireland or England and Wales.

26. Contact and complaints

If you have a question, complaint or cancellation request, contact:

The Smart Motor Group Ltd trading as Motoro Unit 3 Queensberry Centre 150 London Road Copford Essex CO6 1BQ United Kingdom

Email: hello@motoro-app.com Telephone: 01206 487055

We will aim to investigate complaints fairly and respond within a reasonable period.

You may also be able to seek independent advice from Citizens Advice or use any alternative dispute-resolution service that we agree or are legally required to participate in.